We have had to make the difficult decision to close the clinic this upcoming Thursday, Friday and Saturday (May 14-16).
This will allow our clinic to be thoroughly cleaned more than once and will hopefully give us the time to get the entire AtlasVet team healthy and COVID-19 tested prior to re-opening on Monday, May 18.
We will get your appointments and surgeries rescheduled as quickly as we can.
Although we cannot see patients, we will have a small team working remotely from their homes. We will do our best to keep up with your emailed pet questions and refill requests. Please give us 24 hours to get back to you.
We are sad not to be able to serve our AV Faithful for this short window, but we are convinced this is the best course of action for our staff, for you and your pets, and for the longevity of AtlasVet.
Please be safe, be good to one another, wear your masks and continue to wash your paws...ah, er hands.
Matthew Antkowiak, DVM
AtlasVet is taking every possible step to keep clients and staff healthy during the COVID-19 pandemic. Please see below for our most recent policy changes to decrease unnecessary exposure for our clients and for our staff
Changes adopted 3/24/20:
1) The hospital staff will be divided into two teams. We are doing this to keep the number of staff per day to a lower number and to allow the clinic to continue functioning if one team is effected by the COVID-19 virus.
a. One team will work Mon, Tues, Weds the other will work Thurs, Fri, Sat
i. The 3 days on, 4 days off schedule will be maintained until we are free of the restrictions of the pandemic.
b. Clinic hours will be shortened to 8-5 Mon-Sat
c. If a staff member becomes sick and tests positive with COVID19, that entire team will be sent home and quarantined. The hospital will be closed for 24-48 hours for deep cleaning and the hospital will re-open with the second team on another new schedule.
2) Sanitation: We take sanitation policies seriously. Work safety & cleanliness is paramount to staying healthy and to AtlasVet staying open. Forgoing these policies puts the entire staff at risk and could trigger the closure of the hospital which will put everyone's livelihood at risk.
Moving forward, not following these policies may be grounds for suspension or dismissal.
a. Employees are not to come to work sick.
b. Employees are to obey CDC Guidelines around hand washing and social distance in your private lives.
c. Sick clients cannot be seen. A sick client must find a healthy surrogate to bring their pet to the clinic.
d. A technician will be the only point of contact with clients.
e. There will be no in-person conversations with clients. Maintain social distancing and all conversations around history, medications and discharges will be via phone or email.
f. Technicians will sanitize their hands before and after each client interaction (leash/carrier).
g. There will be no paper receipts. All receipts will be emailed.
i. Rabies certificates will be emailed to clients
ii. Invoices will be emailed to clients
iii. Rabies tags will be given to clients, but will not be handed to clients. The tag will be left on a clean surface for retrieval by the client.
h. Please do not bring paper records to the clinic. Scan them ahead of time or take a clear photo of them and email them to firstname.lastname@example.org. Free useful scanning apps are Turbo Scan and Genius Scan.
i. All common surfaces will be cleaned 4-5 times per day and the hospital will undergo a deep clean nightly.
j. Euthanasia appointments are unfortunately still a reality. These appointments will be the only exception to allowing a client in the building but the client must meet the following criteria.
i. No illness themselves
ii. No COVID positive exposure for over 14 days
iii. Client and DVM/Technician must wear a mask at all times during the interaction
***Policy Update*** In order to streamline the medication process and free up our client service advocates to help sick patients and urgent cases, we will TEMPORARILY only be able to fill prescriptions through our online pharmacy (Covetrus), 1800petmeds or picking up the medication in hospital. We also can provide you with a written prescription for your medication. ***
AtlasVet has restricted hospital access to team members only. But we are still open and seeing appointments! Upon arrival call us (202-552-8600) to check in. We are asking all of our clients to either schedule a Social Distancing Appointment via our front door (a technician will come to you to retrieve your pet) OR park behind the hospital and stay in their car (Auto Appointment). When scheduling please let our Client Service Advocates know which you prefer.